Billing
Refund policy
The public trial exists so you can inspect the service before paying. If a payment or access problem still occurs, contact us promptly.
Duplicate or incorrect payment
Duplicate charges and confirmed payment errors are reviewed for correction or refund. Include the transaction reference, date and amount; never send a full card number or password.
Paid access not delivered
If paid access is not activated, contact us within 14 days. We will first restore access; if the service cannot be delivered, the corresponding payment will be refunded through the original payment channel where possible.
Change of mind and applicable rights
Requests are assessed according to the applicable consumer law, the payment provider’s rules and whether digital Premium content has already been accessed. Nothing on this page removes mandatory consumer rights.
Request a review
Email hamzamokhnache@live.fr with the account email and transaction reference. Do not send banking credentials.
Last updated: 19 August 2026.